 CRM Solutions
 Customer
Contact
Customers are your most important
resource. The quality of communication with them
will dictate how they perceive your dealership
and the likelihood of them doing business with
you again.
With our unique software program, every customer
receives a customized personal service reminder letter
followed by a telephone call to book the appointment.
Your personal Rydan Representative handles all of
these calls; no answering pools using generic names
or predictive dialers, simply a valuable service
delivered in a personal manner.
This seamless channel of communication will accommodate
call transfers to staff and even display the dealership
name on the customer's phone.
Increase
Profits
A full and growing service
department is your goal and Rydan can help you
make it happen. Our ServiceCall program is
the best in the business for increasing retail service
and parts profit. We stand by this promise with the "Rydan Return Guarantee".
Profits are directly linked to customer retention
and customers are demanding high personal levels
of communication to earn this repeat business.
Rydan is the most cost-effective and efficient way
to manage this crucial process.
Database
Clean-up
Our interactive reminder calls
uncover information that can not be obtained from
a letter alone. When customers move, sell their
vehicles or choose to service elsewhere you need
to know.
Rydan will update your computer system and provide
detailed reports which summarize these changes highlighting
which customers are not returning for service and
why.
You can now turn this information into an opportunity
to retain these customers and earn their future business.
Built
for You
We know we offer a thorough
customer retention program, but you know our customers.
That is why the "cookie-cutter" approach is often
not successful. ServiceCall is customized
to fit the most demanding requirements of any dealership.
Whether you have weekly service specials, periodic
customer clinics or special scheduling routines,
we work with your system to provide maximum results.
Follow-Up
Surveys
This is a key component of
your CSI score and with Rydan's ServiceTrack program
you will be OEM compliant. Following service, each
customer is contacted and a survey is completed.
Response forms are immediately sent upon receiving
customer concern allowing for a quick dealer response.
Weekly and monthly reports track customer response
and satisfy manufacturer requirements. You will always
know what your customers are thinking with ServiceTrack.
ServiceTrack Reports
ServiceCall Reports
ServiceCall Letter
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